Infinity Airport Services Ltd – Terms and Conditions
Prices quoted and paid are for passengers being ready to travel at the booked time.
Payments can be made by the following methods:
- Cash to the driver secured by a Credit/Debit card. This only applies to a booking if traveling out to a destination to collect a customer for a return journey.
- Prepay by Credit/Debit Card – For all bookings made by credit or debit card there will be an additional charge of £1.00 processing fee regardless of the value of the transaction.
Pickup times from airports are made so that drivers may meet customers within 45 minutes of LANDING TIME. Drivers will enter the terminal 15 minutes after landing time thus giving 45 minutes from landing time. The price for the journey includes this parking time. Extra parking charges will be made, at cost, for any additional parking costs levied by the airports.
(Note: Flight arrival times are monitored by the company and drivers, planes are tracked whilst in the air so delays to flights will not automatically attract an additional charge as landing time will be recalculated to the revised schedule).
Pickups from other venues include a maximum of 5 minutes from the booked time without additional costs for waiting time. Waiting time is permitted to be charged after the five minutes has elapsed at a rate of £16.00 per hour with a pro rata of £4.00 per 15 minutes or part thereof.
Additional charges relating to waiting time will be informed to the passenger before the journey commences and will normally be charged at £16.00 per hour as above.
If the arrival of our vehicle has been delayed for a pick up, the five minute rule will commence from the arrival time of our vehicle.
All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.
We will not be held liable for any incorrect information provided by third party.
We will send e-mail confirmations to all of our customers who book by email. It is the customer’s responsibility to ensure the information we send is correct and point out any errors.
Any online credit/ debit card bookings will be subject to verification. Passengers making payments in vehicles may be asked to provide ID with the credit/debit card.
It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. If in doubt please ring the company for advice. The Company accepts no responsibility for wrongly ordered vehicles and may at its discretion charge additional amounts to rectify mistakes.
Additional Drop Offs And Pick Ups
Additional drop offs and pickups will be charged at the additional mileage rate for the extra miles.
A booking can be cancelled in advance by giving a minimum 12 hours notice. For cancellation after the 12 hour time limit a charge may be made at the company’s discretion. Credit card refund of bookings will attract the £1.00 transaction fee mentioned earlier.
Missed Flights, Trains Or Boats
If the passenger missed a flight, train or boat then they must inform the company without delay. No extra charge for this type of situation will be made unless a driver has been dispatched to meet the contracted job prior to the company been notified of the situation.
Route prices are determined using the shortest route method under normal road conditions. Should severe adverse road conditions including:- accidents, unforeseen diversions, extreme weather etc, effect the normal route then the company reserves the right to make additional charges.
The company accept no liability for costs incurred by a customer missing connections as a result of the following unforeseen events : Severe traffic delays, road closures, extreme and poor weather conditions, mechanical breakdown. The company will advise customers of any known potential issues that may effect their journey. The company will advise an alternative journey or commencement time. If the company’s advice is not accepted then the customer accepts full responsibility for loss or incurred costs for that journey.