Infinity Airport Services Ltd  – Terms and Conditions.

 

  1. Prices

 

  • Prices quoted and paid are for passengers being ready to travel at the booked time.

 

  1. Payments

 

  • Payments can be made by the following methods:

 

  • Cash to the driver on day of outward travel for both legs of the journey, or by a Credit/Debit card paid in advance. This applies to local journeys to the airport. Journey’s involving a non- local pickup must be paid for in advance by card or cleared funds.

 

  1. Prepay by Credit/Debit Card

 

  • For all bookings made by credit or debit card there will be no charges added for processing.

 

  1. Drop off Process.

 

  • All quoted prices include any drop off charges levied by individual locations. Our drop offs are based on being able to drop customers off outside their terminal.

 

  1. Airport pick up procedures.

 

  • The cost of the minimum charge for customer collection is included in the prices quoted. These prices vary dependent on which airport used.

 

  • Infinity Airport Services endeavour to inform customers prior to any journey of their driver name and mobile telephone number.

 

  • When landing at an airport we ask customers to contact their driver by mobile phone firstly, within 15 minutes of landing, this is to confirm they have landed and their mobile is working.

 

  • Secondly to contact their driver once they have collected their luggage.

 

  • Once luggage is confirmed as being collected the driver will enter the airport parking area and collect their customers from inside the terminal, assisting with luggage if required, on return to vehicle. This ensures pickups are made within the minimum charge period.

 

  • If no phone call is received within 20 minutes of landing, we will assume that you have landed and have no mobile phone availability, your driver will enter the terminal to collect you.

 

  • Should the minimum charge period be exceeded then Infinity Airport Services reserve the right to charge the extra parking charges.

 

  1. Additional Charges

 

  • Additional parking charges will be made at cost.

 

  • Prices quoted and paid are for passengers being ready to travel at the booked time. Quotes include a maximum of 5 minutes from the booked time without additional costs for waiting time.

 

  • Waiting time is permitted to be charged after the five minutes has elapsed at a rate of £16.00 per hour with a pro rata of £4.00 per 15 minutes or part thereof.

 

  • Additional charges relating to waiting time will be informed to the passenger before the journey commences and will normally be charged at £16.00 per hour as above.

 

  • If the arrival of our vehicle has been delayed for a pick up, the five-minute rule will commence from the arrival time of our vehicle.

 

  • No additional charges are made for jobs after midnight, weekends, bank holidays including New Year. Infinity Airport Services operates a genuine single tariff system 364(5) days a year.

 

  • Christmas Day attracts a premium rate of 50% of the normal tariff.

 

 

  1. Phone Bookings

 

  • All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.

 

  • We will not be held liable for any incorrect information provided by third party.

 

  1. Email Bookings

 

  • We will send e-mail confirmations to all our customers who book by email.

 

  • It is the customer’s responsibility to ensure the information we send is correct and point out any errors.

 

  1. Fraud Prevention

 

  • Any online credit/ debit card bookings will be subject to verification. No details of customer card information are ever held by Infinity Airport Services. All transactions are carried out online within the secure card payment system.

 

  1. Vehicle Type

 

  • It is the passenger’s responsibility to ensure that they order the correct type of vehicle to carry the numbers of passengers and luggage. If in doubt, please ring the company for advice.

 

  • The Company accepts no responsibility for wrongly ordered vehicles and may at its discretion charge additional amounts to rectify mistakes.

 

  1. Additional Drop Offs and Pick Ups

 

  • Additional drop offs, and pickups will be charged at the additional mileage rate for the extra miles.

 

  1. Booking Cancellations
  • A booking can be cancelled in advance by giving a minimum 12 hours notice. For cancellation after the 12-hour time limit a charge may be made at the company’s discretion.

 

  1. Missed Flights, Trains or Boats

 

  • If the passenger missed a flight, train or boat then they must inform the company without delay. No extra charge for this type of situation will be made unless a driver has been dispatched to meet the contracted job prior to the company been notified of the situation.

 

  • Charges to be made under clause 13.a. will be limited to the actual distance travelled by the driver.

 

 

  1. Routes

 

  • Route prices are determined using the shortest route method under normal road conditions.

 

  • Should conditions exist that effect the planned route then the company reserves the right to make additional charges, for waiting time and extra miles.

 

  • Conditions referred to include but are not limited to: - accidents, unforeseen diversions, adverse weather conditions and mechanical breakdown.

 

  1. Liabilities

 

  • The company accept no liability for costs incurred by a customer missing a connection because of contents of Clause 14 c above.

 

  • The company will advise customers of any known potential issues that may affect their journey.

 

  • The company will advise an alternative journey or commencement time.

 

  • If the company’s advice is not accepted, then the customer accepts full responsibility for loss or incurred costs for that journey.

 

  • Compensation due because of negligence by Infinity Airport Services Limited will be limited to the cost of the contracted journey.